fancywin's Privacy Policy

1 Scope and applicability of this policy

This privacy policy applies to all services on the fancywin platform — including the website, mobile applications, and other digital channels. When you use any fancywin service or open an account, you are considered to have accepted the terms of this policy.

"Personal information" as used in this policy means any information from which you can be directly or indirectly identified. Protecting this information is our primary responsibility, and we ensure it through both technical and organisational measures.

If you arrive at fancywin through a third-party link or service, that third party's own privacy policy applies — this policy does not cover those cases.

2 Information we collect

fancywin collects different types of information in different situations. These are described in detail below:

2.1 Registration information

Information you provide when opening an account includes:

• Full name and date of birth
• Username and password (stored in encrypted form)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address details

2.2 Financial transaction information

Information collected during deposits and withdrawals includes:

• Partial details of bKash, Nagad, Rocket, Upay, or bank account numbers
• Transaction amount, date, and reference number
• Type of payment method

Full payment card or account details are never stored on our servers — these are processed directly by the payment gateway.

2.3 Technical information

Information collected automatically when you use the platform includes:

• IP address and device type
• Browser name, version, and operating system
• Login time, session length, and page visit history
• Click patterns and navigation data

2.4 Communication information

When you seek support via live chat or email, we keep a record of that conversation. This helps us improve service quality and assist with future communications.

3 Purpose of data collection and legal basis

fancywin collects and uses information for the specific purposes described below:

3.1 Identity verification and security

Confirming identity when opening an account and during transactions is one of our core responsibilities. This helps prevent fraud, money laundering, and unauthorised access. SSL encryption and two-factor security measures keep this process secure.

3.2 Service delivery and operations

We need this information to manage your account, process deposits and withdrawals, and ensure access to gaming.

3.3 Personalised experience and promotions

By analysing your preferences and playing patterns, we determine relevant offers and bonuses for you. However, you can request to stop marketing communications at any time.

3.4 Service improvement

Anonymous analytics data is used to identify technical issues on the platform, test new features, and improve the overall user experience.

3.5 Meeting legal obligations

Storing and providing certain information to comply with applicable laws and regulations is our legal responsibility. In this regard, we cooperate with legal authorities.

4 Data storage and security

fancywin has adopted industry-standard technical measures to protect your information. The main security measures are listed below:

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted.
• Password hashing: Passwords are never stored in plain text — strong cryptographic hashing is used.
• Firewall and intrusion detection: Server infrastructure is under continuous monitoring.
• Access controls: Only authorised staff can access your information, on a need-to-know basis.
• Data backups: Regular encrypted backups are stored in a secure location.

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary protective steps.

5 Sharing information with third parties

fancywin does not sell your personal information or rent it to others for commercial purposes. However, sharing information may be necessary in certain situations:

5.1 Service providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, and technical support. These partners operate under strict confidentiality agreements and use information only for the specific purpose required.

5.2 Legal obligations

Information may need to be provided in response to a court order, a lawful request from law enforcement, or other legal obligations. In such cases, we provide only the minimum information necessary.

5.3 Business restructuring

In the event of a merger, acquisition, or other corporate change, user information may be transferred to the new entity. That new entity will also be bound by this privacy policy.

Outside the situations described above, no information is shared with any third party without your consent.

6 Cookies and tracking technologies

The fancywin platform uses cookies and similar tracking technologies. These can be divided into three categories:

6.1 Essential cookies

These are necessary for the core functionality of the platform — such as maintaining login sessions, security verification, and remembering language preferences. Disabling these cookies will prevent the platform from working properly.

6.2 Analytics cookies

These help us understand how users interact with the platform. This data is collected anonymously and is used to improve service quality.

6.3 Preference cookies

These remember your preferred settings such as theme or notification preferences. They make your experience more convenient and personalised.

You can disable or delete cookies at any time from your browser settings. However, disabling certain essential cookies may cause specific features to stop working.

7 Your rights and choices

As a fancywin user, you have the following rights over your information:

7.1 Right of access

You can request to know what information we hold about you. After verification, we will provide that information to you.

7.2 Right to correction

If your account contains incorrect or incomplete information, you can request that it be corrected.

7.3 Right to erasure

In certain circumstances, you can request that your information be deleted. However, due to legal obligations, we are required to retain some information for a specific period.

7.4 Withdrawal of marketing communications

If you do not want to receive promotional emails or messages, you can unsubscribe at any time. Doing so will not stop essential service-related messages from being sent.

7.5 Request to restrict processing

In certain circumstances, you can request that processing of your information be temporarily restricted.

To exercise any of the above rights, please contact our support team. You can find more information about account restrictions and self-exclusion in our Responsible Gaming policy.

8 Data retention period

fancywin retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information is retained for a set period to meet legal obligations.
• Transaction records: Financial transaction history is retained for an extended period for legal purposes.
• Communication records: Customer service conversations are retained for a limited period to maintain service quality.
• Analytics data: Anonymous analytics data may be used over the long term to improve the platform.

Once the retention period ends, information is securely deleted or anonymised in a way that no longer allows identification.

9 Protection of minors

The fancywin platform is strictly not for persons under the age of 21. We do not knowingly collect information from anyone under 21. Age verification is mandatory when opening an account.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has registered on this platform, please contact us immediately.

10 Changes to this policy

fancywin may update this privacy policy from time to time. If changes are made, the "Last updated" date at the top of the page will be revised.

For significant changes, you will be notified via your registered email or a notification on the platform. Continued use of the platform after a policy change means you have accepted the new policy.

We recommend that you read this policy regularly. You can visit our frequently asked questions page for answers to general questions about our platform.

11 Contact and complaints

If you have any questions about this privacy policy, a request regarding your information, or any concerns, please contact our support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.

After receiving a complaint, we will respond as quickly as possible. Complex matters may require additional time, and in such cases we will keep you updated on progress.